Friction Audit Report
Two-week deep dive into where your business gets stuck. We identify the 3-5 highest-impact friction points costing you time and momentum.
What We Analyze
Process Observation
We shadow your team for 3-4 hours, watching how work actually flows. Not how you think it flows - how it really moves through your business.
Team Interviews
30-minute conversations with 5-7 team members across roles. We ask where work stalls, what causes delays, and what workarounds exist.
Bottleneck Analysis
We map every handoff, approval, and decision point. Which ones slow work down? Which ones add no value? Which create dependencies?
Root Cause Discovery
Why is this happening? Usually it's unclear ownership, missing information, outdated rituals, or informal workarounds that became the norm.
What You Receive
Visual Friction Map
A diagram showing exactly where work slows down. Color-coded by severity: red = critical bottleneck, yellow = moderate friction, green = smooth flow.
Prioritized Friction List
The 3-5 friction points causing the most damage, ranked by time cost and team frustration. Each includes root cause analysis.
Impact Assessment
How much time is each friction point costing you per week? What's the cumulative effect over a quarter?
Recommendations Preview
High-level guidance on what needs to change. Full implementation plan comes in the 90-Day Improvement Plan.
Common Friction Points We Find
Unclear Decision Rights
Nobody knows who decides what. Everything requires a meeting or email chain.
Information Silos
Critical info lives in people's heads or scattered across tools.
Approval Bottlenecks
Work stalls waiting for 1-2 people to review or approve.
Handoff Failures
Context gets lost when work moves between people or teams.
Meeting Overload
Status updates disguised as collaboration eat 40% of the week.
Outdated Processes
Workflows built for 3 people still used by 15 people.
How Long It Takes
The Friction Audit happens during Week 1-2 of a Flow Check engagement.
Your time investment: 90-min kickoff + 5-7 short interviews (30 min each) + optional observation participation. Most of our work happens in the background.
Part of Flow Check Package
The Friction Audit Report is included in The Flow Check ($2,500). It's delivered alongside your Flow Map and 90-Day Improvement Plan.
Learn more about Flow Check →