Customer Service Support
Use AI to handle common inquiries, draft responses, and support your customer service team.
Common Applications
FAQ Chatbots
AI-powered chat widget answers common questions 24/7. Reduces ticket volume by 30-50%.
Email Response Drafts
AI reads customer email, suggests response. Team reviews, personalizes, sends. Cuts response time in half.
Ticket Categorization
AI reads incoming support requests and auto-categorizes by urgency and topic. Proper routing, faster resolution.
Knowledge Base Creation
AI analyzes common questions and generates FAQ articles, help docs, video scripts.
Sentiment Analysis
AI flags frustrated or angry customer messages for immediate attention. Prevents escalations.
Follow-Up Automation
AI drafts check-in messages: "Did our solution work?" "Need anything else?" Maintains engagement.
How It Works
1. Train AI on Your FAQs
We feed AI your existing help docs, common questions, and brand voice guidelines. It learns your typical responses.
The more context you provide, the better AI's suggestions become.
2. AI Handles Routine Inquiries
Simple questions (hours, pricing, policies) get answered instantly by chatbot. Complex issues get routed to humans with AI-drafted response.
Example: "What are your hours?" → AI answers immediately. "I have a billing issue" → Routes to human with context summary.
3. Team Reviews AI Drafts
For complex inquiries, AI provides a draft response. Your team edits for accuracy and adds personal touch before sending.
AI doesn't replace humans - it makes them faster and more consistent.
4. Continuous Learning
As your team corrects AI responses, the system improves. Over time, drafts need less editing.
First month: 40% of draft needs revision. After 3 months: 10% needs revision.
Tools We Recommend
Intercom or Drift (AI Chatbots)
Chat widgets with AI-powered responses. Integrates with your website and help docs.
Cost: Starting at $39-$50/month
Zendesk or Freshdesk (AI-Assisted Ticketing)
Support ticket systems with AI response suggestions, auto-categorization, and sentiment analysis.
Cost: Starting at $15-25/agent/month
ChatGPT + Custom GPT
Build custom AI trained on your specific help docs. Team uses it to draft responses.
Cost: ChatGPT Plus at $20/month per user
Tidio or Chatfuel (Simple Chatbots)
Budget-friendly chatbot options for small businesses. Less sophisticated but easy to set up.
Cost: Free tier available, paid plans $25-50/month
We help you choose based on your inquiry volume, complexity, and budget.
Safety & Quality Considerations
Customer service AI requires careful implementation:
- • Always allow human escalation. Customers should easily reach a real person if AI can't help.
- • Don't let AI make promises. Refunds, policy exceptions, custom solutions need human approval.
- • Train AI on brand voice. Robotic or overly formal responses damage brand perception.
- • Monitor AI accuracy weekly. Check flagged conversations to catch errors before customers complain.
- • Never expose customer data. If using public AI tools for drafting, anonymize all personal information.
Expected Impact
Inquiry Reduction
Chatbot handles common questions without human involvement
Faster Response Time
AI drafts cut response time from hours to minutes
Hours/Week Saved
Per team member handling customer support
Ready to Scale Customer Support?
We implement AI support tools that maintain your brand voice and delight customers. Part of our AI Integration service.
Explore AI Integration